Terms and Conditions
Credit Terms of Net 30: Thirty days from date of invoice may be granted by Utopian Trees, Inc dba KAT Nurseries upon approved credit application and Letter of Personal Guarantee. Please allow 30 days for credit application processing.
Payments must be made 30 days from date of invoice. Payments are to be made by check or cash. We cannot accept credit card payments on Net 30 accounts.
Delinquent accounts can result in loss of KAT Nurseries MYKE subsidy, loss of established credit terms, loss of trade discount and/or delay in product shipment. Past due invoices will also accrue a finance charge of 1.5% monthly (18% annum) from due date.
Special credit terms and/or increased credit limit may be issued on a case-by-case basis by the Controller at KAT Nurseries. Contact the Controller prior to order placement for specific details.
COD accounts must prepay prior to scheduled delivery or before leaving KAT Nurseries facilities with product.
Visa, MasterCard, Discover, American Express, and debit cards are accepted for payment at all KAT Nurseries locations for customer pick-up or COD orders.
Deposit may be required to hold plant material for longer than 30 days from date of order placement.
Return check charge of $35 will be assessed on non-sufficient check payments. Credit terms may also be canceled at the discretion of the Controller.
Claims for errors in type, species, or color must be submitted within 48 hours of receipt. It is the responsibility of buyer to inspect all plant material prior to unloading at point of delivery or at time of pick-up at a KAT Nurseries facility. Under no circumstance will Utopian Trees, Inc dba KAT Nurseries be liable for any amount greater than the original price paid for merchandise. Utopian Trees, Inc dba KAT Nurseries shall not be responsible for consequential or special damages. Liability will not exceed the selling price of the materials purchased.
Returns are strongly discouraged as to ensure and maintain the highest quality plant materials sold at KAT Nurseries. However, at KAT Nurseries' discretion, certain plant materials may be accepted for return. B&B trees and shrubs that have left the KAT Nurseries facilities or have been off-loaded at point of delivery are non-returnable. Contact a customer service representative within 24 hours of receipt of product to file a case number for a qualified return.
Restocking charges of 25% will be assessed on all approved returns. B&B trees and shrubs are not eligible for return.
Preliminary Lien Notice may be required at the discretion of Utopian Trees Inc, dba KAT Nurseries when delivering materials to a job site for an approved credit customer. If required, part or all of the following information and/or documents must be submitted:
- Project name and location.
- Legal description of property.
- Property owner's name and address.
- Landscape contractor's legal name and address.
- Subcontractor's legal name and address.
- Landscape architect's legal name and address.
Tagging product for future projects is strongly encouraged. Product can remain at KAT Nurseries for up to two weeks. A 50% deposit will be required to hold product beyond the two-week period, or product will be returned to inventory. Invoiced orders may be held for an extended period provided special arrangements have been made and approved with your customer service representative.
Deliveries are scheduled by the logistics manager only. Orders must be submitted, processed, and tagged before 12:00 PM the day before the requested ship date. Limitations may also apply based on the availability of equipment and drivers. Same day deliveries are available based on the availability of equipment that day, therefore we cannot guarantee same day delivery but will do our best to meet your request.
Price and availability of products and services are subject to change at any time and without notice.